Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Marta Tersa
Fantastic service and friendly atmosphere!

George, who we dealt with, was very professional, helpful, and informative, and answered any questions we had. Nothing was too much trouble. He kept us updated throughout the whole process, until the day we purchased the car and made all the paperwork a breeze.

We've been to many car dealerships looking for the right car for us, and haven't felt so welcomed anywhere else.

The car we purchased is in great condition and we are very happy and super satisfied with the service we received.

Would definitely recommend Reed Autos and will be back in the future!
Stuart Hendry
I bought a Smart car from Reed Autos July 2020. Jacob was the sales representative. Really great customer service, superb attention to detail and very friendly. Was happy with the price and the car is fantastic! Would highly recommend this car showroom.
Vanessa Lavery
Just sold my car to Reed Autos. Great customer experience delivered by Sam. Explained the sales process clearly in an email and money was transferred safely into my bank account. Would highly recommend this family run business to anyone buying or selling a car.
Alexander Upstone
I bought my first car (a Ford Fiesta) from Reed Autos this month and was very impressed and satisfied with the quality and professionalism of the service I received. Soon after I enquired about the car on Auto Trader, George contacted me with the details I had asked for and enabled me to book a test drive the coming weekend. Reed asks for a refundable deposit to take the car off the market until you have viewed it, which I think is a fair arrangement. Covid-19 measures are currently in place such as sneeze screens which meant I felt very safe throughout the process. George was clearly knowledgeable about all the features of the car and its history, and was able to show me full service history. The one thing I would mention is that the standard free warranty is only 1 month but longer warranties are available. The car came fully serviced, MoTed and taxed and at a competitive price. I would certainly recommend Reed to others.
Ansar Patel
Bought my car through Reed mid pandemic. Erica was available to assist from the day I initially registered my interest to the day I purchased the car. She showed genuine interest in helping me and providing great customer service thank you to Reed!
kevin austin
Living 150 mile away in Malvern held difficulties in viewing a particular car. But dealing with salesman Ross proved no problem as we discussed and described every feature even photographing very minor defects for me to view. The car proved to be exactly as described upon collection and better. First class service all round.
Emily Tofts
Thanks Reed Autos - very pleased with my new car! It was my first time buying a car from a dealership and it was stress free and enjoyable experience!
Gill Nicholas
Bought my dream car second hand from Reed autos. Was helped by Ross who was attentive without being overbearing. I had been searching for a few months for a Ford kuga in petrol but also wanted a titanium sport x. He said to put a returnable deposit down so I could ensure the car didn't get snapped up and arranged a test drive for the next day. The car was immaculate inside and out and Ross answered all my many questions. He put my mind at rest about going on a test drive, because of social distancing he couldn't come and amazingly I was able to drive my lovely car home the same day after he sorted out all the paperwork. Was also able to purchase a 12 month warranty to put my mind at rest. Would 100% reccomend.
Paul Beaufond1
Just purchased a stunning Audi TT Quatrro from Reed Autos. The sales team and Jake Pike in particular provided excellent professional customer service from initial enquiry until delivery. I highly recommend them. Well done Reed Autos!.
Nick Christian
I recently bought a Toyota Avensis from Reed Autos and I could not be happier with the car or the service I received from Jake Pike. He was helpful and informative and not at all pushy. I would highly recommend Reed Autos if you are looking to buy a quality used car.
Avid Afzal
I am happy with their service. Also, than you Ross Tayler for a good service.
Nick Warner
Fantastic service and experience P/Xing my car with Ross. No sales pressure, honest explanations and all round faultless. Reed have also invested in social distancing measures and clearly take it seriously which is reassuring as a customer.
mark poole
Have helped me change a car very quickly. I spoke to Sam who had been covering due to the current pandemic. I found him very helpful and very quick in helping me with my questions ( I ask alot). I am happy to say i will now be an owner of a new car thanks to Reed Autos and especially, Sam.
Tristan Caley
Bought from Reed autos about a month ago and still very very happy. Managed to phone up, test drive and then buy the car in really good time. The service I received while buying the car was brilliant. Ross was extremely helpful and will still happily answer my annoying emails even now I've had the car a month.
Would definitely recommend!
Manjari Wasalthilake
Great place to go! I was well looked after and found exactly what's i was looking for straight away. Very friendly and understanding staff i was guided by Jake very well and I felt very well looked after. Soon as I walked in I was greeted by a warm smile from the friendly receptionist Edwin who was really polite and he offered me and my friends a drink. I'd recommend this place to anyone looking for a new set of wheels 😀.
Antonia Buckley
I bought a second hand Mercedes Benz ML from Reed Autos and I would highly recommend them and in particular Erica the young sales woman who was bright and funny and put me immediately at my ease. Just the best car buying experience in years
Lewis Pike
I was initially surprised by the scale of the operation from both quantity of cars and employees on site. I immediately felt as though the range and availability of service on demand was exceptional. I arrived with a budget and was able to comfortably be presented vehicles by my salesperson Jake who was knowledgable in my price range and enthusiastic about the shortlist of cars i had put together from their website. We took our time with each vehicle and finally test-drove my even shorter list of potential cars. I finally made a decision that the Skoda Fabia was best and requested to be shown all the paperwork and promotional matierial to make a further assesment of this vehicle's eligability for me. I was then shown a perfect full service history, MOT history etc and was able to identify stable early milage and repairs which made my decision to buy final. The last step was just as easy since the invoice and final documents were put together promptly while the car was being valeted. On completion my car was ready for me to drive away. Loaded with full paperwork, 2 perfect keys, a 6 month warranty and a near mint vehicle. I took a 100 mile journey home and have so far thoroughly enjoyed my new car. Thank you Jake for your excellent service and to Reed Autos for having me.
Frayne Oranmore-Brown
Fab car and great service 😃
Edward Smith
Very professional family-run business, some of the best prices in the country, polite salespeople and nice showroom with great coffee!
Ronan O'Connor-prow
Had a great experience, stress free, cars look just like advertise. hassle free, friendly and helpful staff they was very knowledgeable. would recommend!
Eren Beklevic
We had Erica help us out and find the perfect car. If your buying a car from here definitely go with her as she made the experience relaxed and zero stress which is what you want.
Thanks again from Eren and Daisy. We'll be back .
Sasha Wallace
Would like to say, what a pleasure it is to buy a car from Reed autos. The team are so happy and friendly especially Ryan who was very friendly and professional. Within a couple of minute of arriving we were greeted with a latte and a biscuit 😁. Our sales rep Erica was fantastic, very professional and so easy to get on with. And she helped us choose the right car. We basically gave her a list of demands (in a nice way 😊) and she came up with a plan and a car that suited us. We love our new fiesta and you will be pleased to know I have finally driven our car properly and it is amazing. Erica made me feel calm and happy on my test drive as I've been off the road due to a crash but my confidence is back thank you. I highly recommend these guys don't waste your money anywhere else. They won't let you down thank you to you both (Ryan and Erica)
Ronan O'Connor-prow
Had a great experience, stress free, cars look just like advertise. hassle free, friendly and helpful staff they was very knowledgeable. would recommend!
Nirmanee Sanilka
Have had a lovely experience at Reed Autos Cambridge today and was dealt with by a tall chap called Jacob. He was such a polite young man who made us feel very comfortable and helped us find exactly what we were looking for and indeed we did. Would definitely recommend here for anyone looking for a new car.
Eren Beklevic
We had Erica help us out and find the perfect car. If your buying a car from here definitely go with her as she made the experience relaxed and zero stress which is what you want.
Thanks again from Eren and Daisy. We'll be back .
Manuka Kalpage
Friendly customer service, appreciated that I was on a budget and managed to direct me to one of their cars - within my budget, had everything I wanted and was able to purchase it that day. Very pleased.
Rebecca Fisher
Erica was very friendly, helpful and knowledgeable. She made buying my new car easy & stress free and treated us with care. Thank you!
Sarah Fesco
I would like to say the service I have received from Reed Autos, particularly Erica and Dan was exceptional, but also the service team. I bought a car from them in July and then decided to part ex it for an upgrade. The whole team bent over backwards to help me get the car I wanted and in record time. They stayed late to enable me to drive off the same day in my gorgeous car. Thank you whole team for your exceptional service and being so kind. You know what you did. I will certainly buy my next cars from you. I cant speak highly enough of you all.
Danielle Gaches
Hello bought Audi TT white sport from reed autos excellent service from Ryan very polished salesman well above his years. Polite, professional and extremely efficient. Excellent service shall be recommending which I do not do often being extremely fussy.
Karim Raouf
Great place to purchase a car, we were attended by a very nice, gentle and hospitable member of the team Ryan who helped us and facilitated the purchase.
Many thanks.
Will definitely be in contact again 👍🏻
Brian Hedges
Thankyou for all the help from the sales lady who led me through to my final purchase which I was very happy to deal and drive away same day,That lady was Erica and I name her because nothing was to much trouble ,soothing my journey in a relaxed but business like manner. I will without doubt come back when the time is right to buy my next car ,and of course meet the cheerfull people at Reeds,Must mention Steve also from workshops who said nothing was to much trouble if I found any fault ,and that there customers are priority, quite reassuring.So well done Erica you earnt your sale.....A++++
Mathis Jennings
We bought a MINI Countryman from Charlie and had a very nice buying experience. The entire staff was friendly, helpful, and understanding of us having our children with us. Charlie was very knowledgeable and helpful. We never felt pressured into buying something that we didn't need or could afford.
Alan Camargo
Lots of good options of cars to choose from and the staff are well friendly and honest
these guys are too good, very helpful efficient and energetic. they take business very seriously and value your relationship with them. always keen to help and find you a solution. my last encounter was with Edwin, faultless experience as always. keep it up guys.
Mark Whatley
Great customer service from initial contact to the purchase
Demi Charlton
Ryan was absolutely fantastic, so welcoming and friendly in reed autos. Highly reccomend and will be happy to return again
Tracey Barnes
Would not hesitate to recommend Reed Autos. Staff very friendly and helpful. They have a great selection of cars and the staff are extremely knowledgeable. I dealt with Erica who is a credit to the company and goes out of her way to ensure great customer satisfaction. I drove home in my new car completely satisfied with the whole experience.
Neil Law
Excellent experience from start to finish. Erica answered all my questions and was very knowledgeable and polite throughout my purchase
Ryan Browne
The woman that delt with us was really good no pushy sales we'd already made our minds up that we wanted the car before we went she sorted the finance and everything rang Sunday morning around 9 drove the 50 mins to get there to look got there around 1 and drive away at 3! Would have been quicker but waiting for the finance company which is nothing they can do other then wait for them but from start to finish it was good. Only thing I would say is the cars condition isn't as said pictures really didn't pick up on the dents and scratches but having said that for the price and miles and history it has it was very well priced and to get them bits sorted would cost alot less then buying one without the issues but car drives perfectly lovely experience and definitely going back to get another car. Sorry can't remember the woman's name 😂
Alice Moss
So pleased with my new car 😁
From my initial telephone call and speaking to Ryan,nothing was too much trouble.Ryan was able to answer my long list of questions, no hard sell tactics, would definitely recommend Reed Autos,friendly atmosphere,lots of cars to choose from and great aftercare.
Stuart Ghyll
Great dealership. Honest and straightforward guys, especially Erica! Thanks for all your help today. Stuart
Bernedette Henry
Had the most pleasant and easy buying experience at reed autos! Made most welcome from the lovely guy Ryan, who made us so comfortable and even put up with our son who doesn't stop talking but this didn't phase him at all ! ,Everything was dealt with from start to finish why myself and hubby enjoyed a hot drink and a buiscuit, They really do a great job, if your looking for a car Reeds is the only place to go! Whatever your budget they will help you!!! Thankyou Ryan at Reeds auto!!!
Derek Robinson
Bought a nissan qashqai. Great car and service from start to finish. As we were there a little while doing paperwork. When they saw we had a dog they insisted we bring her in. My dog is blind and they all came over to make a fuss of her and gave her water and she was relaxed. I've never got that anywhere else and little things like that will make me go back. Fantastic.
Trevor Dawson
I'd definitely recommend Reed Autos Ltd to friends and family because they had a huge range of vehicles that had been reliably checked by the onsite Bosch service centre. The sales person was friendly, welcoming, informative and not at all pushy.

The vehicle I purchased I was informed required two new front tyres that weren't available at the time so if I was happy to take it was at the time and return to fit them they would let me drive away as they weren't in a terrible condition.

I spoke to the head mechanic who was apologetic and forthright about the situation and I was happy that I could return to get it done.

Top service that I haven't received from any other dealership.
This is the best car dealership I've been to! We couldn't believe the warm welcome we received! As soon as we arrived we were greeted by Ryan and colleague Sammy who were very friendly and welcoming. We were given a room to talk and they were very patient and professional but not pushy as we would expect like most dealerships. We left feeling we had made the right choice. Cant recommend highly enough.
Danny Webb
Today I purchased my third vehicle from Reed Autos, and I couldn't be any more happier. As per normal the service was second to none, my favourite thing about the salespeople at Reed are that they give you plenty of time to make your decision and are in no way pushy. They are well informed and extremely polite, from the minute you walk in they make you feel comfortable and welcome, which is hard to come by in car dealers these days, so a massive pat on the back guys especially Harry who looked after me from beginning to end, brilliant service, keep it up!
Jo Brown
Visited Reed autos after a very bad demotivating day visiting car dealers all over the county. Finally someone offered me a drink, listened to what I was saying , knew his car specs and treated me like a human being! He also showed me options I hadn't considered,, absolutely zero hard sell, a friendly warm and inviting environment and a team who clearly get on with each other and know what they are doing. Thank you to Ryan! I'm not sure where my next car will come from because I'm after something quite specific but I certainly would have no problem purchasing from reed autos if they had the right vehicle.
Jason Pugh
Staff were very friendly and helpful. Gave me all the time I needed and were patient. Car was presented in very good condition and was well cleaned throughout. Not had any problems since purchase and hopefully won't in the future! Would highly recommended reed autos and would use again in the future! Special mention to Daniel who was the salesman who helped me with the purchase of my car. He was very helpful and easy going with a no pressure approach which was appreciated. Oh and the coffee was great too! Top marks!
Danielle O'Reilly
We came across Reed Autos on Autotrader and what a find! Buying my first car I couldn't have been more grateful for such a wonderful experience. Ryan was super helpful and informed my father and I of all the knowledge needed. It was handled in a very professional manner and we were very happy with our purchase. We shall definitely be returning in the future and let our family and friends to look at Reed Autos when purchasing a car!
Angela Mignot
Wow, what brilliant service from the moment we walked in to Reed Autos. Ryan was just so welcoming and helpful. He helped us find our dream little car. We have recommended Reed Autos to all our friends and family as they made buying our new car so special.
Courtney Dye
Amazing service today! Extremely attentive and very informative. By far the best experience I've ever had when purchasing a car! Also very competitive prices!