Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Sasha Wallace
Would like to say, what a pleasure it is to buy a car from Reed autos. The team are so happy and friendly especially Ryan who was very friendly and professional. Within a couple of minute of arriving we were greeted with a latte and a biscuit 😁. Our sales rep Erica was fantastic, very professional and so easy to get on with. And she helped us choose the right car. We basically gave her a list of demands (in a nice way 😊) and she came up with a plan and a car that suited us. We love our new fiesta and you will be pleased to know I have finally driven our car properly and it is amazing. Erica made me feel calm and happy on my test drive as I've been off the road due to a crash but my confidence is back thank you. I highly recommend these guys don't waste your money anywhere else. They won't let you down thank you to you both (Ryan and Erica)
Ronan O'Connor-prow
Had a great experience, stress free, cars look just like advertise. hassle free, friendly and helpful staff they was very knowledgeable. would recommend!
Nirmanee Sanilka
Have had a lovely experience at Reed Autos Cambridge today and was dealt with by a tall chap called Jacob. He was such a polite young man who made us feel very comfortable and helped us find exactly what we were looking for and indeed we did. Would definitely recommend here for anyone looking for a new car.
Eren Beklevic
We had Erica help us out and find the perfect car. If your buying a car from here definitely go with her as she made the experience relaxed and zero stress which is what you want.
Thanks again from Eren and Daisy. We'll be back .
Manuka Kalpage
Friendly customer service, appreciated that I was on a budget and managed to direct me to one of their cars - within my budget, had everything I wanted and was able to purchase it that day. Very pleased.
Rebecca Fisher
Erica was very friendly, helpful and knowledgeable. She made buying my new car easy & stress free and treated us with care. Thank you!
Sarah Fesco
I would like to say the service I have received from Reed Autos, particularly Erica and Dan was exceptional, but also the service team. I bought a car from them in July and then decided to part ex it for an upgrade. The whole team bent over backwards to help me get the car I wanted and in record time. They stayed late to enable me to drive off the same day in my gorgeous car. Thank you whole team for your exceptional service and being so kind. You know what you did. I will certainly buy my next cars from you. I cant speak highly enough of you all.
Danielle Gaches
Hello bought Audi TT white sport from reed autos excellent service from Ryan very polished salesman well above his years. Polite, professional and extremely efficient. Excellent service shall be recommending which I do not do often being extremely fussy.
Karim Raouf
Great place to purchase a car, we were attended by a very nice, gentle and hospitable member of the team Ryan who helped us and facilitated the purchase.
Many thanks.
Will definitely be in contact again 👍🏻
Brian Hedges
Thankyou for all the help from the sales lady who led me through to my final purchase which I was very happy to deal and drive away same day,That lady was Erica and I name her because nothing was to much trouble ,soothing my journey in a relaxed but business like manner. I will without doubt come back when the time is right to buy my next car ,and of course meet the cheerfull people at Reeds,Must mention Steve also from workshops who said nothing was to much trouble if I found any fault ,and that there customers are priority, quite reassuring.So well done Erica you earnt your sale.....A++++
Mathis Jennings
We bought a MINI Countryman from Charlie and had a very nice buying experience. The entire staff was friendly, helpful, and understanding of us having our children with us. Charlie was very knowledgeable and helpful. We never felt pressured into buying something that we didn't need or could afford.
Alan Camargo
Lots of good options of cars to choose from and the staff are well friendly and honest
DP.P
these guys are too good, very helpful efficient and energetic. they take business very seriously and value your relationship with them. always keen to help and find you a solution. my last encounter was with Edwin, faultless experience as always. keep it up guys.
Mark Whatley
Great customer service from initial contact to the purchase
Demi Charlton
Ryan was absolutely fantastic, so welcoming and friendly in reed autos. Highly reccomend and will be happy to return again
Tracey Barnes
Would not hesitate to recommend Reed Autos. Staff very friendly and helpful. They have a great selection of cars and the staff are extremely knowledgeable. I dealt with Erica who is a credit to the company and goes out of her way to ensure great customer satisfaction. I drove home in my new car completely satisfied with the whole experience.
Neil Law
Excellent experience from start to finish. Erica answered all my questions and was very knowledgeable and polite throughout my purchase
Ryan Browne
The woman that delt with us was really good no pushy sales we'd already made our minds up that we wanted the car before we went she sorted the finance and everything rang Sunday morning around 9 drove the 50 mins to get there to look got there around 1 and drive away at 3! Would have been quicker but waiting for the finance company which is nothing they can do other then wait for them but from start to finish it was good. Only thing I would say is the cars condition isn't as said pictures really didn't pick up on the dents and scratches but having said that for the price and miles and history it has it was very well priced and to get them bits sorted would cost alot less then buying one without the issues but car drives perfectly lovely experience and definitely going back to get another car. Sorry can't remember the woman's name 😂
Alice Moss
So pleased with my new car 😁
From my initial telephone call and speaking to Ryan,nothing was too much trouble.Ryan was able to answer my long list of questions, no hard sell tactics, would definitely recommend Reed Autos,friendly atmosphere,lots of cars to choose from and great aftercare.
Stuart Ghyll
Great dealership. Honest and straightforward guys, especially Erica! Thanks for all your help today. Stuart
Bernedette Henry
Had the most pleasant and easy buying experience at reed autos! Made most welcome from the lovely guy Ryan, who made us so comfortable and even put up with our son who doesn't stop talking but this didn't phase him at all ! ,Everything was dealt with from start to finish why myself and hubby enjoyed a hot drink and a buiscuit, They really do a great job, if your looking for a car Reeds is the only place to go! Whatever your budget they will help you!!! Thankyou Ryan at Reeds auto!!!
Derek Robinson
Bought a nissan qashqai. Great car and service from start to finish. As we were there a little while doing paperwork. When they saw we had a dog they insisted we bring her in. My dog is blind and they all came over to make a fuss of her and gave her water and she was relaxed. I've never got that anywhere else and little things like that will make me go back. Fantastic.
Trevor Dawson
I'd definitely recommend Reed Autos Ltd to friends and family because they had a huge range of vehicles that had been reliably checked by the onsite Bosch service centre. The sales person was friendly, welcoming, informative and not at all pushy.

The vehicle I purchased I was informed required two new front tyres that weren't available at the time so if I was happy to take it was at the time and return to fit them they would let me drive away as they weren't in a terrible condition.

I spoke to the head mechanic who was apologetic and forthright about the situation and I was happy that I could return to get it done.

Top service that I haven't received from any other dealership.
Kam
This is the best car dealership I've been to! We couldn't believe the warm welcome we received! As soon as we arrived we were greeted by Ryan and colleague Sammy who were very friendly and welcoming. We were given a room to talk and they were very patient and professional but not pushy as we would expect like most dealerships. We left feeling we had made the right choice. Cant recommend highly enough.
Danny Webb
Today I purchased my third vehicle from Reed Autos, and I couldn't be any more happier. As per normal the service was second to none, my favourite thing about the salespeople at Reed are that they give you plenty of time to make your decision and are in no way pushy. They are well informed and extremely polite, from the minute you walk in they make you feel comfortable and welcome, which is hard to come by in car dealers these days, so a massive pat on the back guys especially Harry who looked after me from beginning to end, brilliant service, keep it up!
Jo Brown
Visited Reed autos after a very bad demotivating day visiting car dealers all over the county. Finally someone offered me a drink, listened to what I was saying , knew his car specs and treated me like a human being! He also showed me options I hadn't considered,, absolutely zero hard sell, a friendly warm and inviting environment and a team who clearly get on with each other and know what they are doing. Thank you to Ryan! I'm not sure where my next car will come from because I'm after something quite specific but I certainly would have no problem purchasing from reed autos if they had the right vehicle.
Jason Pugh
Excellent!
Staff were very friendly and helpful. Gave me all the time I needed and were patient. Car was presented in very good condition and was well cleaned throughout. Not had any problems since purchase and hopefully won't in the future! Would highly recommended reed autos and would use again in the future! Special mention to Daniel who was the salesman who helped me with the purchase of my car. He was very helpful and easy going with a no pressure approach which was appreciated. Oh and the coffee was great too! Top marks!
Danielle O'Reilly
We came across Reed Autos on Autotrader and what a find! Buying my first car I couldn't have been more grateful for such a wonderful experience. Ryan was super helpful and informed my father and I of all the knowledge needed. It was handled in a very professional manner and we were very happy with our purchase. We shall definitely be returning in the future and let our family and friends to look at Reed Autos when purchasing a car!
Angela Mignot
Wow, what brilliant service from the moment we walked in to Reed Autos. Ryan was just so welcoming and helpful. He helped us find our dream little car. We have recommended Reed Autos to all our friends and family as they made buying our new car so special.
Courtney Dye
Amazing service today! Extremely attentive and very informative. By far the best experience I've ever had when purchasing a car! Also very competitive prices!
Callum Morton
Absolutely fantastic service and an experience that I would more than recommend to my friends and family.
From the first point of contact over the phone the team at Reed Autos were helpful, attentive and there was none of the "sales pressure" that you so often come across at big dealers.
Ryan was absolutely fantastic, it was a busy day and he apologised so many times for keeping me waiting - well the wait was definitely worth it!
He showed me around the car I had chosen and then I took it for a test drive - when I came back he was stood there waiting for me and took me around the car showing me features and also allowing me to raise any points and questions.
He was open and friendly the whole time and then listened to my budget and sorted me an absolutely amazing package that came right within it.
I will definitely be going back there when I need my next car and would highly recommend anyone that is looking for a new or next car to give these guys a call!
A massive thank you to Ryan and the team - you are awesome!!
Mr Bailey
We recently purchased a fab car from Reed Autos. Very helpful. Plenty of info. The two chaps who took care of us were very
pleasant and polite. Great dealership. Thanks
Mr Akhtar
Having visited two main dealers in West Yorkshire and tried to negotiate a fair deal, it felt like trying to get blood out of a stone! Got to Reed Auto's and the whole experience was far more layed back and pleasant, these gents are very professional and most importantly fair when dealing with customers. I had spent hours at the main dealers trying to do a deal, Reed Autos were upfront and honest and I was out of there with my new purchase in less than half the time.
Nathan
We recently purchased a lovely car from Reed. We were impressed with the service we received from the first visit. Sam was very professional and not to pushy. He made sure we got exactly what we wanted I would highly recommend their service.
Dominie Clarke
I cannot recommend Reed Autos highly enough. I have just got home with my new Qashqai and the whole process could not have been any smoother. I dealt with Danielle who was extremely helpful, kind and professional, she even left me a card wishing me luck in my new job! Sam dealt with the handover today which was an absolute pleasure to see such an enthusiastic individual take so much pride in his work. Fantastic staff and fantastic service, I will recommend to my friends and family and would certainly go back again.
Jaspal Matharu
Bought an A3 Sportback last weekend. It was the best experience I've had of buying a car. Sam was superb and is a real asset to the business. Also had a little contact with Ben who was excellent.
Lily Taylor
I had spoken with the salesman Sam previously on the phone. He was very informative and helpful as this was my first time buying a car. When I arrived at the showroom the staff were lovely and went out of their way to make my experience brilliant! Sam made sure everything I wanted was completed and is a real credit to the team. He advised me on two fantastic products of paint protection, and a years warranty which gave me peace of mind. I would recommend this to anyone who is looking to buy a car.
Clare Kirk
We phoned in advance to view a particular vehicle and was given a pleasant and warm greeting on arrival. Ben, our salesman was extremely helpful and knowledgeable and made the sale a pleasurable experience. A small issue we had was ironed out without hesitation and the transaction was smooth and seamless and we picked the car up one week later. Delighted with our purchase, the service and friendliness of all the team that made us feel welcome and valued. Would certainly recommend Reed Autos to family and friends.
Julie Seekings
From booking the car in for its MOT to driving it away the service was excellent. I've used Reed for a number of years now for various repairs/services/MOT and selling previous cars. I can honestly say the service has been excellent. The new reception area is lovely and relaxing with cups of tea and cakes while you wait, with the receptionist keeping me updated with how long I had to wait. It was my choice to wait while the car was being tested, which was really relaxing and comfortable. The work was done on time as it has been in the past. Previous services have been followed up by the mechanic taking me though what has been done. I would definitely recommend Reed Auto, professional service and friendly staff.
Matt Bleeze
I approached Reed Autos as I was looking to buy a small, reliable hatchback. The salesman, Jason, came across as very knowledgable and was thoroughly professional throughout my buying experience. At no point did I feel pressured to make a purchase, and I really felt that Jason took the time to discuss my buying options with me in order to ensure I drove away in the best vehicle to suit my needs. I am most happy with my purchase, and cannot recommend Reed Autos and their professional staff members highly enough.
Conor Law
Excellent customer service. Knowledgeable but not pushy. Liked the extra warranty options. Finally seem to have found a reliable car from a reputable dealer. Would recommend
luke bacon
I recently brought a car from here, spoke to Jason to be precise, who was very friendly and helpful. The car is exactly what I was looking for. Will happily use them again in future and will recommend to friends.
Paul Arnell
A great experience dealing with this reputable car dealership. Very courteous at all times and addressed all our concerns and needs. They seem to go that extra mile to satisfy you
E Gullo
I was impressed with the level of professionalism and customer care I received by the Reed team throughout initial enquiry, sale and post sale stages, working well together as a team, with thorough and timely communication amongst themselves and with myself, patiently answering all my queries and solving my areas of concern, ultimately makely absolutely sure I drove off completely satisfied with my purchase and my experience. I definitely recommend Reed both for the ample choice of used cars over a wide range of price and for the customer assistance. Emanuel
Karen Coyle
I recently bought a new car from Reed Autos and found the whole experience to be completely stress free.
The Customer service was outstanding.
Sam and Ben are two of the most helpful and nicest people you could hope to meet!
Everyone was really friendly and took the time to explain everything in detail.
I will definitely visit again when it's time to upgrade!
(My husband thoroughly recommends the coffee, cake and biscuits too!)
Afser Choudhury
A really good experience! The sales team were friendly and helpful. I was impressed with their knowledge of the car and honesty throughout the process. It was evident they took pride in looking after their customers. A definite recommendation to anyone wanting to buy a car.
Sue Smoothy
I recently bought a mini from Reed Autos. The car was in good condition and offered at a very competitive price. Jason, the salesperson who looked after me wasn't pushy but explained the process of buying the car, along with the added extras that would be suitable for my car. I chose rear parking sensors, which were fitted in their workshop and painted to blend in with my bumper, and the 12 month extended warranty.

After a couple of days I tried the air conditioner and found it wasn't working. I telephoned Reeds and was told to bring it in the next morning which happened to be a Saturday. After a check it was established that the problem was more serious than a re-gas so I was given a courtesy car and the promise that it would be fixed at no charge to me. The fault proved to be quite major and took a few days to fix, but I was kept informed every day of my car's progress and it came back to me in perfect working order.

Overall, the whole experience of buying this car and and the after sales service I received was faultless. I wouldn't hesitate to recommend Reed Autos to my friends and family.
Martha Mann
Brilliant service from the staff all round, they were quick and helpful when I had problems with my car. Great value and excellent work done on my car. Will definitely come here again.
Lucie R
The customer care at Reed Auto is outstanding. I dealt with Jason on the phone who was polite, very helpful and easy to talk to then saw Sam the day I purchased my car and he was all the above plus wasn't pushy or forceful just made me feel at ease and happy. I received a very good trade in for my car and the service from start to finish was very good.
I will definitely be coming back when we replace our second car.
Would highly recommend Reed Auto to anyone.
Simon Wilkinson
Bought an Audi A3 last week. The staff were fantastic and very helpful. They even sorted the cherished plate change so everything went smoothly. Would highly recommend and will definitely choose to buy from them in the future over any of their competitors.
Micah Smith and Rafi Addlestone
We were en route to a wedding in Cambridge when the car began making the most awful sound. We (rightly) felt it was dangerous to go any further, but saw Reed Autos in the distance and thought we should ask them to take a look. It turned out one of the wheels had locked. Reed Autos were fantastic. They identified the problem and gave us a courtesy car while they fixed it. Thanks to them we got to the wedding on time, and were able to collect our (fixed) car the next day on our way back to London. They were helpful, friendly, and didn't in any way take advantage of the pretty helpless situation we found ourselves in!
Fabian Page
First of all I must be honest I have very little knowledge on cars, so when I recently decided to treat my self and upgrade I wanted to make sure I bought from somewhere that would be information and give me good customer service as well as a good price and that's exactly what I got with Reed Autos.

From my initial enquiry they were friendly and welcoming. I was given all the information needed on the cars of interest without being pressured or coaxed into making a rushed decision.

Not being a petrol head I was also keen to get rid of my existing car with as little hassle as possible. After a quick look round and test drive I was offered a fair price which I accepted.

Finally, they made a real effort with the car upon collection, replacing some filters, (without being asked) and giving the car a professional valet all in time for my requested pick up date.

All in all I'm a very happy customer, nothing but praise for the team. Reed Autos come highly recommended.
Carolina Bejar
What fantastic customer service! It was a pleasure to do business with them. Bought a second hand car and they helped to put my mind at ease with a year Warranty, AA, full service and MOT. I haven't experienced such great customer care in a long time. They will definitely have my future business.
Nigel Cole
Just picked up new car absolutely fabulous customer service from Jason and ALL the staff, they made the experience of buying a car a pleasure making sure you were totally happy with your purchase before you drove away and making sure you were happy with all the controls
Even set the sat nav ready to guide you home (nice touch)
Jordan Robertson
Great service and very friendly staff. I knew what I was looking for and Was able to take the car out for a test drive. purchasing the car was simple, managed to pick it up a week later after having it fully valeted with a few extra bits I requested. Would definitely recommend
John R
great finance deal
Christian C
Everything was made very clear and overall am very happy, Thank you to Ben.
James B
very helpful with any questions and all aspects of the sale
Cyril W
Ben Davies fulfilled all commitments made to me and contacted myself at agreed dates/times
Steve M
polite salesman and very good communication and well presented
Richard M
Ben was fantastically helpful. He never came across as "salesy" and was very accomodating when I changed the day I was coming to pick up the car at the last minute. Fantastic customer service.
Kenneth M
ben was very polite and helpful thoughout the whole process
Simon W
You're doing a brilliant job - great communication about when car was ready, MOT issues etc
Sue W
Polite and professional service....as usual
C Stapleton
Jason was very professional
Andrea S
the service is fantastic,very fast,perfect!
Susan S
explained everything and helpful
Paula R
Jason was honest and helpful
Sarah B
Helpful staff, no 'hard sell'.
Jamie E
very friendly service and very good price
Curtis L
Ben stayed behind past 6 oclock to help me sort all the documents out on the car. also gave me lots of information about road tax and other useful information
Ms North
Really friendly and was happy to answer all our questions. Highly recommend people visit.
Michelle C
no fuss quick service.
Marion V
I was impressed by Luke's professionalism and service. also impressed with the excellent body condition of the car
Paul G
Ed is very helpful. Engaging and well informed
Janet C
Jason was very handsome and Amy was brilliant
Michael H
No Pressure to buy
Open and honest assessment on various cars
Mrs Scott
Jason gave a professional sevice throughout! A credit to the company
Alex C
great customer service
Neil M
the customer service was outstanding
Mr R
Very accommodating and pleasant sales executives.
Brandon B
Very well presented and helpful.
Vishal G
Very helpful with the finance deal and vehicle registration and documentation.
Nina C
Friendly and informative
Ryan C
very profesional polite and easy service would highly recommend
Dr Barrett
The salesman was great - very helpful, without being pushy. He phoned me when he said he would. The work and valet was completed on time and to a good standard
Richard W
I was extremely happy with all aspects of my visit, the service was polite and courteous
Matthew P
I felt that the service that I received was perfect. I have left a review for you on yell.com - and have copied it in here.

Excellent and Honest
Our car went for a service today - Reed called to go through the list of issues and for the first time I felt like I was not being ripped off. They were clear about the work that needed to be done and also very clear about work which could wait until a later date. This makes such a change from garages selling stories to try to convince you to get work done for parts that still have plently of life in them. All in all very quick service, really good and honest communications. Other garages should take note, this is how it should be done.
Peter F
Excellent service and customer care
Roseanna N
Very friendly sales executive; he explained everything clearly and could not have been more helpful. Very happy with my new car! Overall, really good service; I will definitely come again and will recommend Reed Autos to others.
Frank B
Jason was very helpful and professional would choose to come here again.
Mark P
Great customer care and professional service
Glyn T
Competent, experienced and helpful sales executive. Kept me well informed throughout sales process.
Natalie W
Very helpful, polite and welcoming. Really helped me get the right option.
Susan J
Very helpful throughout. Kept me well informed by phone when the repairs were being done.
Stuart T
The whole package including all aspects of mantaining car done on site
James F
Friendly people, and a fast handover
Audrey A
Very good all round service
Jason T
Very helpful,would use again.
James B
Good customer service
Barry F
Very friendly service, pleased with treatment all through the purchase of my vehicle.
Richard S
Very good service and friendly staff. would highly recommend to others.
Fasih K
Good professional approach from the staff. Always polite and well mannered.
Rebecca C
Ben was very informative. He discussed all options with me frankly and made me feel comfortable and not at all pressured.