We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
NathanWe recently purchased a lovely car from Reed. We were impressed with the service we received from the first visit. Sam was very professional and not to pushy. He made sure we got exactly what we wanted I would highly recommend their service.
Dominie ClarkeI cannot recommend Reed Autos highly enough. I have just got home with my new Qashqai and the whole process could not have been any smoother. I dealt with Danielle who was extremely helpful, kind and professional, she even left me a card wishing me luck in my new job! Sam dealt with the handover today which was an absolute pleasure to see such an enthusiastic individual take so much pride in his work. Fantastic staff and fantastic service, I will recommend to my friends and family and would certainly go back again.
Jaspal MatharuBought an A3 Sportback last weekend. It was the best experience I've had of buying a car. Sam was superb and is a real asset to the business. Also had a little contact with Ben who was excellent.
Lily TaylorI had spoken with the salesman Sam previously on the phone. He was very informative and helpful as this was my first time buying a car. When I arrived at the showroom the staff were lovely and went out of their way to make my experience brilliant! Sam made sure everything I wanted was completed and is a real credit to the team. He advised me on two fantastic products of paint protection, and a years warranty which gave me peace of mind. I would recommend this to anyone who is looking to buy a car.
Clare KirkWe phoned in advance to view a particular vehicle and was given a pleasant and warm greeting on arrival. Ben, our salesman was extremely helpful and knowledgeable and made the sale a pleasurable experience. A small issue we had was ironed out without hesitation and the transaction was smooth and seamless and we picked the car up one week later. Delighted with our purchase, the service and friendliness of all the team that made us feel welcome and valued. Would certainly recommend Reed Autos to family and friends.
Julie SeekingsFrom booking the car in for its MOT to driving it away the service was excellent. I've used Reed for a number of years now for various repairs/services/MOT and selling previous cars. I can honestly say the service has been excellent. The new reception area is lovely and relaxing with cups of tea and cakes while you wait, with the receptionist keeping me updated with how long I had to wait. It was my choice to wait while the car was being tested, which was really relaxing and comfortable. The work was done on time as it has been in the past. Previous services have been followed up by the mechanic taking me though what has been done. I would definitely recommend Reed Auto, professional service and friendly staff.
Matt BleezeI approached Reed Autos as I was looking to buy a small, reliable hatchback. The salesman, Jason, came across as very knowledgable and was thoroughly professional throughout my buying experience. At no point did I feel pressured to make a purchase, and I really felt that Jason took the time to discuss my buying options with me in order to ensure I drove away in the best vehicle to suit my needs. I am most happy with my purchase, and cannot recommend Reed Autos and their professional staff members highly enough.
Conor LawExcellent customer service. Knowledgeable but not pushy. Liked the extra warranty options. Finally seem to have found a reliable car from a reputable dealer. Would recommend
luke baconI recently brought a car from here, spoke to Jason to be precise, who was very friendly and helpful. The car is exactly what I was looking for. Will happily use them again in future and will recommend to friends.
Paul ArnellA great experience dealing with this reputable car dealership. Very courteous at all times and addressed all our concerns and needs. They seem to go that extra mile to satisfy you
Richard WhiteI have sold and purchased several cars over the years and cannot speak too highly of all members of Reeds Autos. To buy and sell a car is a daunting experience but I have been consistently dealt with charm, courtesy and efficiency by smartly turned out sales persons.
They are knowledgeable exercise no pressure or bluff. Their prices are perfectly reasonable and I commend them to you.
E GulloI was impressed with the level of professionalism and customer care I received by the Reed team throughout initial enquiry, sale and post sale stages, working well together as a team, with thorough and timely communication amongst themselves and with myself, patiently answering all my queries and solving my areas of concern, ultimately makely absolutely sure I drove off completely satisfied with my purchase and my experience. I definitely recommend Reed both for the ample choice of used cars over a wide range of price and for the customer assistance. Emanuel
Karen CoyleI recently bought a new car from Reed Autos and found the whole experience to be completely stress free.
The Customer service was outstanding.
Sam and Ben are two of the most helpful and nicest people you could hope to meet!
Everyone was really friendly and took the time to explain everything in detail.
I will definitely visit again when it's time to upgrade!
(My husband thoroughly recommends the coffee, cake and biscuits too!)
Afser ChoudhuryA really good experience! The sales team were friendly and helpful. I was impressed with their knowledge of the car and honesty throughout the process. It was evident they took pride in looking after their customers. A definite recommendation to anyone wanting to buy a car.
Sue SmoothyI recently bought a mini from Reed Autos. The car was in good condition and offered at a very competitive price. Jason, the salesperson who looked after me wasn't pushy but explained the process of buying the car, along with the added extras that would be suitable for my car. I chose rear parking sensors, which were fitted in their workshop and painted to blend in with my bumper, and the 12 month extended warranty.
After a couple of days I tried the air conditioner and found it wasn't working. I telephoned Reeds and was told to bring it in the next morning which happened to be a Saturday. After a check it was established that the problem was more serious than a re-gas so I was given a courtesy car and the promise that it would be fixed at no charge to me. The fault proved to be quite major and took a few days to fix, but I was kept informed every day of my car's progress and it came back to me in perfect working order.
Overall, the whole experience of buying this car and and the after sales service I received was faultless. I wouldn't hesitate to recommend Reed Autos to my friends and family.
Martha MannBrilliant service from the staff all round, they were quick and helpful when I had problems with my car. Great value and excellent work done on my car. Will definitely come here again.
Lucie RThe customer care at Reed Auto is outstanding. I dealt with Jason on the phone who was polite, very helpful and easy to talk to then saw Sam the day I purchased my car and he was all the above plus wasn't pushy or forceful just made me feel at ease and happy. I received a very good trade in for my car and the service from start to finish was very good.
I will definitely be coming back when we replace our second car.
Would highly recommend Reed Auto to anyone.
Simon WilkinsonBought an Audi A3 last week. The staff were fantastic and very helpful. They even sorted the cherished plate change so everything went smoothly. Would highly recommend and will definitely choose to buy from them in the future over any of their competitors.
Micah Smith and Rafi AddlestoneWe were en route to a wedding in Cambridge when the car began making the most awful sound. We (rightly) felt it was dangerous to go any further, but saw Reed Autos in the distance and thought we should ask them to take a look. It turned out one of the wheels had locked. Reed Autos were fantastic. They identified the problem and gave us a courtesy car while they fixed it. Thanks to them we got to the wedding on time, and were able to collect our (fixed) car the next day on our way back to London. They were helpful, friendly, and didn't in any way take advantage of the pretty helpless situation we found ourselves in!
Fabian PageFirst of all I must be honest I have very little knowledge on cars, so when I recently decided to treat my self and upgrade I wanted to make sure I bought from somewhere that would be information and give me good customer service as well as a good price and that's exactly what I got with Reed Autos.
From my initial enquiry they were friendly and welcoming. I was given all the information needed on the cars of interest without being pressured or coaxed into making a rushed decision.
Not being a petrol head I was also keen to get rid of my existing car with as little hassle as possible. After a quick look round and test drive I was offered a fair price which I accepted.
Finally, they made a real effort with the car upon collection, replacing some filters, (without being asked) and giving the car a professional valet all in time for my requested pick up date.
All in all I'm a very happy customer, nothing but praise for the team. Reed Autos come highly recommended.
Carolina BejarWhat fantastic customer service! It was a pleasure to do business with them. Bought a second hand car and they helped to put my mind at ease with a year Warranty, AA, full service and MOT. I haven't experienced such great customer care in a long time. They will definitely have my future business.
Nigel ColeJust picked up new car absolutely fabulous customer service from Jason and ALL the staff, they made the experience of buying a car a pleasure making sure you were totally happy with your purchase before you drove away and making sure you were happy with all the controls
Even set the sat nav ready to guide you home (nice touch)
Jordan RobertsonGreat service and very friendly staff. I knew what I was looking for and Was able to take the car out for a test drive. purchasing the car was simple, managed to pick it up a week later after having it fully valeted with a few extra bits I requested. Would definitely recommend
John Rgreat finance deal
Christian CEverything was made very clear and overall am very happy, Thank you to Ben.
James Bvery helpful with any questions and all aspects of the sale
Cyril WBen Davies fulfilled all commitments made to me and contacted myself at agreed dates/times
Steve Mpolite salesman and very good communication and well presented
Richard MBen was fantastically helpful. He never came across as "salesy" and was very accomodating when I changed the day I was coming to pick up the car at the last minute. Fantastic customer service.
Kenneth Mben was very polite and helpful thoughout the whole process
Simon WYou're doing a brilliant job - great communication about when car was ready, MOT issues etc
Sue WPolite and professional service....as usual
C StapletonJason was very professional
Andrea Sthe service is fantastic,very fast,perfect!
Susan Sexplained everything and helpful
Paula RJason was honest and helpful
Sarah BHelpful staff, no 'hard sell'.
Jamie Every friendly service and very good price
Curtis LBen stayed behind past 6 oclock to help me sort all the documents out on the car. also gave me lots of information about road tax and other useful information
Ms NorthReally friendly and was happy to answer all our questions. Highly recommend people visit.
Michelle Cno fuss quick service.
Marion VI was impressed by Luke's professionalism and service. also impressed with the excellent body condition of the car
Paul GEd is very helpful. Engaging and well informed
Janet CJason was very handsome and Amy was brilliant
Michael HNo Pressure to buy
Open and honest assessment on various cars
Mrs ScottJason gave a professional sevice throughout! A credit to the company
Alex Cgreat customer service
Neil Mthe customer service was outstanding
Mr RVery accommodating and pleasant sales executives.
Brandon BVery well presented and helpful.
Vishal GVery helpful with the finance deal and vehicle registration and documentation.
Nina CFriendly and informative
Ryan Cvery profesional polite and easy service would highly recommend
Dr BarrettThe salesman was great - very helpful, without being pushy. He phoned me when he said he would. The work and valet was completed on time and to a good standard
Richard WI was extremely happy with all aspects of my visit, the service was polite and courteous
Matthew PI felt that the service that I received was perfect. I have left a review for you on yell.com - and have copied it in here.
Excellent and Honest
Our car went for a service today - Reed called to go through the list of issues and for the first time I felt like I was not being ripped off. They were clear about the work that needed to be done and also very clear about work which could wait until a later date. This makes such a change from garages selling stories to try to convince you to get work done for parts that still have plently of life in them. All in all very quick service, really good and honest communications. Other garages should take note, this is how it should be done.
Peter FExcellent service and customer care
Roseanna NVery friendly sales executive; he explained everything clearly and could not have been more helpful. Very happy with my new car! Overall, really good service; I will definitely come again and will recommend Reed Autos to others.
Frank BJason was very helpful and professional would choose to come here again.
Mark PGreat customer care and professional service
Glyn TCompetent, experienced and helpful sales executive. Kept me well informed throughout sales process.
Natalie WVery helpful, polite and welcoming. Really helped me get the right option.
Susan JVery helpful throughout. Kept me well informed by phone when the repairs were being done.
Stuart TThe whole package including all aspects of mantaining car done on site
James FFriendly people, and a fast handover
Charles HReally helpful and understanding
Audrey AVery good all round service
Jason TVery helpful,would use again.
Andrea HEd, the salesman, was very helpful and not pushy. He kept me informed at all times what was going on with my car.
James BGood customer service
Helen GProfessional and straightforward.
Linda MBen is very helpful and friendly and knowledgeable
Jacob HBen was very helpful and went out of his way to be informative.
Barry FVery friendly service, pleased with treatment all through the purchase of my vehicle.
Richard SVery good service and friendly staff. would highly recommend to others.
Mr HedgleyI was particularly pleased with the ease of the whole process and that everything that was explained and the time line given was stuck too.
Daniel CEverybody was really polite when we entered the building. We were offered a drink as soon as we were seen and my partner was able use the facilities.
Mr DudleyVery easy do deal with, jason was very helpful. A good selection of cars an jason knew the details as requested.
Dominic RVery satisfied, very friendly and helpful service, always contactable
Melissa JVery quick and easy process, kept updated every step of the way
Will FEnjoyed being able to take test drive independently! Jason was very helpful in selecting the correct motor for ourselves. A genuinely friendly guy, courteous and polite. Thank you very much Jason.
Fasih KGood professional approach from the staff. Always polite and well mannered.
Rebecca CBen was very informative. He discussed all options with me frankly and made me feel comfortable and not at all pressured.
Terence TBen was able to provide an alternative car extremely quickly with the one we originally chose had a problem with the roof. Excellent customer service, very polite and professional, kept us up to date during the day, would highly recommend to family and friend and I think Ben should receive a Reward and Recognition for his outstanding professionalism
Andrew DIt was the right car at a reasonable price.
Saussan KJason was very friendly and informative. The office atmosphere was very welcoming as we had a child (toys, water etc).
Kim PA very friendly service from start to finish, I would highly recommend. Luke Fuller has been informative all the way through the service. I would highly recommend.
Martin H"Very polite and not over pushy"
Sarah FFriendly, helpful staff members (Luke)
John GravesExcellent service, very happy!