Terms of Business at Reed Autos
Terms of Business at Reed Autos
1. Sale of Goods and Services
Reed Autos Ltd operates under and are governed by the Consumer Rights Act 2015 and other associated legislation. In addition, we add protection for the consumer and trade who purchase goods and services from us. Goods purchased online are subject to the Consumer Contracts (Information, Cancellation and Additional Chargers) Regulations 2013, unless collected in person.
2. Making an Order / Payment of Deposit
When you place an order to purchase one of our vehicles, we will ask you for a deposit which will enable us to remove the vehicle from sale. This deposit allows us to pass the vehicle into our preparation centre where it will undergo checks making it ready for collection. Deposits are non-refundable. If you change your mind, your deposit can be transferred to another vehicle in local stock. If, however you are applying for finance with Reed Autos Ltd and we cannot secure a finance acceptance for you, we will refund your deposit in full.
(a) The order by you of a motor vehicle from Reed Autos Ltd at the agreed price and any allowance in respect of a motor vehicle offered by the customer incorporates the following clauses and only becomes binding after being accepted by Reed Autos Ltd.
(b) The order (except where varied by agreement between the parties which is recorded in writing and signed by an authorised representative of Reed Autos Ltd) shall constitute the entire contract between the parties. Reed Autos Ltd's legal duty is to provide the Goods as described on the face of the order form ("the Goods") to the terms of the contract.
(c) No person who is not a party to the contract may enforce any terms of the contract provided that this clause shall not affect any right of action of any person to whom this contract is lawfully assigned.
(a) Reed Autos Ltd will use its power to secure a delivery date/s, but shall be under no liability whatsoever for loss caused beyond the control of Reed Autos Ltd.
(b) Delivery shall only become available on a date which has been mutually agreed by Reed Autos Ltd and the Customer. Goods will be physically delivered by Reed Autos Ltd to the Customer on trade premises except only where agreed by Reed Autos Ltd to the Customer's invoice address and at the Customer's cost. Goods delivered on trade premises will be delivered at the following address, Reed Autos Ltd, 27 Royston Rd, Foxton, Cambridge, Cambridgeshire, CB22 6SE.
(c) I understand that once I have taken ownership of the vehicle the V5 will be sent to the DVLA after a 14-day period (working days). I also understand that if I return the vehicle that the tax will not be refundable from Reed Autos Ltd or the DVLA.
5. Price and Payment
The customer shall not be permitted to collect and take away the goods until the total retail price of the goods as stated on the order form/final invoice (whichever is accurate and correct) has been discharged in full (without set-off or counterclaim) unless this condition has been expressly excluded in writing by an authorised representative (management team or above) of Reed Autos Ltd. Reed Autos Ltd shall only accept payment by debit card and direct bank transfers. Any cash payments will be subject to a 3% handing fee. Regretfully we are unable to accept credit card payments. All other forms of payments will not be accepted unless the vehicle is being purchased using a finance credit agreement, in which case funds will be paid to Reed Autos Ltd by the finance company/credit broker directly into our business bank account. All shortfalls are to be paid in full by the Customer.
6. Administration Fee
We have a compulsory administration fee which covers; Pre-Delivery Inspection, 12 months AA Breakdown Cover, HPI Check, and Full Valet. For customers using a 3rd party finance broker, one which is outside our agreed panel of lenders (brokers such as Car Finance 24/7 and Zuto etc, who pay funds direct to Reed Autos Ltd, on the customer's behalf), the administration fee is £220. All administration fees are non-refundable.
7. Failure to collect Goods
If the customer shall fail to collect and/or pay for the Goods within 14 days of the agreed delivery date then Reed Autos Ltd may at its option either store the goods at the customer's cost or, upon giving the customer 7 days' notice of its intention to do so, elect to treat the contract as repudiated by the customer. Thereupon any sums paid by the customer shall be returned less a sum equivalent to a reasonable administration fee, any damages, loss or expenses which Reed Autos Ltd may have suffered or incurred by reason of the customer's default (including as a result of selling such vehicle at a lower value) and/or storage costs and Reed Autos Ltd shall be under no further liability to the customer. Reed Autos Ltd may, at its option following such repudiation elect to return any part-exchange vehicle or to retain it at any agreed trade-in price (in which case the agreed trade-in price shall be treated as part of the sums paid for the purpose of this clause).
8. Part Exchange
If Reed Autos Ltd agrees to accept a used motor vehicle from the customer, it shall be subject to the following conditions; (a) the motor vehicle is HPI clear and must be free of outstanding finance, previous accidents/repairs, other loans made against the vehicle in return for security, must not be on the loss register against theft, stolen and recovered or on the police register; (b) the motor vehicle will be delivered in the same condition as at the date it was examined and valued by Reed Autos Ltd; (c) the motor vehicle shall be delivered to Reed Autos Ltd at the time of collection of the goods together with all spare key sets, registration documents, service documentation, MOT certificate, service invoices, warranty documentation, and all other appropriate documentation, and with the registration book completed and for the avoidance of doubt the customer shall not be permitted to collect the goods until the exchange motor vehicle shall have been delivered to Reed Autos Ltd. We require your V5C Documents at handover, otherwise a £50 deposit will be taken until received (if not received with 1 week, £50 will not be returnable). (d) title to the motor vehicle shall pass absolutely on delivery to Reed Autos Ltd. (e) the exchange value quoted by Reed Autos Ltd shall be binding on Reed Autos Ltd for two weeks from the date of the order, unless a different period is stipulated in the order. Reed Autos Ltd at its sole discretion can choose to alter the part exchange valuation after one calendar month has elapsed / adjust the valuation based on condition after the first visual inspection was carried out or due to natural depreciation of the vehicle. (f) in the event of a shortfall between the adjusted part exchange valuation against the agreed order, the Customer will be liable to pay in full the shortfall to Reed Autos Ltd prior to taking delivery or title of the purchased order. (g) It is your responsibility to inform the DVLA that you have part exchanged your vehicle with us.
9. Cherished Number Plate
In the event of a vehicle being sold to Reed Autos Ltd whether as an outright sale or part exchange, the Customer shall assist Reed Autos Ltd towards the transfer of the cherished number plate via the Driver and Vehicle Licensing Agency (DVLA). Failure to claim the cherished number plate after title of goods have been passed on to Reed Autos Ltd will result in the number becoming the property of Reed Autos Ltd and no liability will be taken by us for loss / damages.
(a) The warranty line should be your first point of contact should a problem arise. If you choose to remain on the ""basic' level of cover, please be aware that certain items will not be covered. Please see page 6 in your warranty booklet for general exclusions.
(b) Wear and tear items are not covered under the warranty.
(c) If a mechanical fault occurs with the vehicle it will need to be independently inspected by a VAT registered garage. They may charge a diagnostic fee to investigate the problem. This is not covered under the warranty. Please refer to page 5 in your warranty booklet for more information. This warranty is subject to the limit set out in the warranty certificate and which you have acknowledged by signature. Some of our vehicles may still be covered under their manufacturer's warranty. Reed Autos Ltd takes no responsibility for the validity of the manufacturer's warranty due to missed or lacking service history. All warranty fees are non-refundable.
11. Examination of Goods and Reliance
(a) Prior to signing the order form the customer shall examine the goods to be purchased (if such are available for inspection) and satisfy themselves in full prior to making payment / commitment. If the goods are sold subject to defects and have been notified by Reed Autos Ltd to the customer before the signing of the contract, then no liability will be accepted by Reed Autos Ltd. The customer confirms that it has satisfied itself as to the suitability of the goods for their requirements and has not relied upon Reed Autos Ltd's skill or knowledge regarding the goods' fitness for any particular purpose or use.
(b) vehicles sold may from time to time be subject to a maker recall. While Reed Autos Ltd will use their best endeavours to make all reasonable enquiries to establish if any recall notices remain outstanding in respect of the vehicle sold, they cannot be held liable for any act or omission that fails to disclose any outstanding recall notices and shall not accept any liability for any loss, damage, inconvenience caused or arising from failure to obtain recall notice information.
(c) While Reed Autos Ltd endeavour to provide the customer with the correct intervals of serviceable items, customers should contact the manufacturer if they have concerns or questions. Reed Autos Ltd will take no responsibility or liability for cambelt or serviceable item intervals and the customer should satisfy themselves fully with this before completing purchase. Reed Autos Ltd will not accept responsibility if vehicles sold change ULEZ status by discretion of the Department of Transport and/ or the Transport of London.
Except as provided by law, orders made by the Customer to Reed Autos Ltd may be cancelled but the customer's deposit shall be forfeit and the customer shall indemnify Reed Autos Ltd in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Reed Autos Ltd as a result of cancellation.
The data displayed within our adverts (on the website or in store) details the specification of the vehicle from the manufacturer when manufactured new. We subscribe to third party data agencies to retrieve this information. We will not be held liable for sudden changes made by outside agencies to the road fund licence, model variations or anything miscellaneous, therefore we recommend that you physically check the specification of the vehicle on site prior to purchase. This information does not form part of the buying contract with Reed Autos Ltd. Every vehicle will be supplied with at least one key suitable for operating all locks on the vehicle. Where additional keys are available, they will be supplied with the vehicle, but we do not guarantee to provide additional keys. Where possible the vehicle will be supplied with an owner's manual, but this cannot be guaranteed. If in doubt about specifications, please ask. Mileage Disclaimer - We have been unable to confirm the mileage recorded on the odometer and therefore it must be considered incorrect.
Reed Autos Ltd shall not be liable to the Customer under the terms of this contract, for; (a) loss incurred by the Customer as a result of third-party claims (b) loss of profits (c) loss of personal / business savings (d) damage to reputation (e) consequential damage of any nature.
Reed Autos Ltd operates within the guidelines of the Data Protection Act and is commissioned by the Information Commissioners Office (ICO) for data storage and usage. Under this contract the Customer shall consent to Reed Autos Ltd filing and use of the Customers personal data only to be used for direct marketing of offers, products and services which may benefit the Customer, and will not be sold to third parties. We work with A-Plan who will supply you a no obligation quote for insurance with a discount on the premiums for purchasing a car from Reed Autos Ltd.
16. Applicable Law
This contract shall be governed by the Laws of England and Wales and the parties shall submit to the jurisdiction of the English Courts. It will be your responsibility to return the vehicle to Reed Autos Ltd if you require a statutory repair or wish to reject the vehicle, if agreed.