I felt that the service that I received was perfect. I have left a review for you on yell.com - and have copied it in here.
Excellent and Honest Our car went for a service today - Reed called to go through the list of issues and for the first time I felt like I was not being ripped off. They were clear about the work that needed to be done and also very clear about work which could wait until a later date. This makes such a change from garages selling stories to try to convince you to get work done for parts that still have plently of life in them. All in all very quick service, really good and honest communications. Other garages should take note, this is how it should be done.